Reporting a repair
Report your repairs to us. We aim to resolve any issues as quickly as possible.
Structure
A member of the Isos Group, we are a charitable housing association registered with the Homes and Communities Agency (HCA) and the Tenant Services Authority (TSA).
The HCA is the single, national housing and regeneration agency for England with an investment budget of over 35 billion per year.
The TSA ensures that residents have a say in the work of their housing associations and have access to the best possible services.
They also have the powers to name and shame poor landlords through improvement notices and move the management of estates to a different landlord.
We are an operational company with its own Board of Management and report to the Group Chief Executive of Isos Housing.
Headed up by Managing Director Alison Stanners, we have over 130 staff based at our Gosforth Park offices, dedicated to providing front-line housing and other related services for all of our 10,000 tenants, leaseholders and shared owners.
Click here Opens in a new window to see a diagram of the Management structure.
Click here Opens in a new window to see a diagram of Care & Support's staff structure.
Click here Opens in a new window to see a diagram of Housing's staff structure.
Click here Opens in a new window to see a diagram of Property and Customer Services' staff structure.
Click here Opens in a new window to see a diagram of Finance's staff structure.