Reporting a repair
Report your repairs to us. We aim to resolve any issues as quickly as possible.
Performance and Satisfaction
Every month we collect figures to monitor our performance against some of our key customer service standards. Our Customer Service Group scrutinises this report every other month.
Click below to download our Customer Standards Monitoring Report for 2009/10:
Performance
Every day, month and year we collect figures to tell us in what departments we are doing well and where we need to improve. We recently published our Performance Report to Residents 2008/09. The report was designed using the feedback we received from our Hot 100 group (regular resident consultation group!).
Please click on the following link to download your copy.
Satisfaction
In summer 2008, we conducted a tenant survey and a leasehold survey using an independent company named Priority Research. This survey used a brand new version of the standard
national questionnaire (called STATUS), which meant the results could be compared with the previous satisfaction survey from 2007, as well as with similar housing providers around the country.
The questionnaire was sent to a random selection of half of our households and questionnaires were also sent to all our care and support tenants.
To see the results, please click on the links below:
Targets
Our customers have told us which service standards are important to them. Here's how we performed over the last couple of years and how we are doing this year: