Reporting a repair
Report your repairs to us. We aim to resolve any issues as quickly as possible.
Your rent
NomadE5 has around 6,000 properties available to rent. Rent charges vary depending on the area and the property type i.e. how many it bedrooms it has and if there are any service charges.
Your rent is due either one week or one month in advance every Monday.
If you are experiencing difficulties paying your rent you should contact a member of the Income Team on 0191 268 4800 immediately. They are here to help you and will agree with you a sensible payment plan so that your arrears do not get out of control.
Alternatively, if you want help or advice regarding benefit entitlements or claims, or how to manage your debts, please refer to our Welfare Rights Section.
Ways to pay
We offer a number of ways to pay your rent:
Direct Debit: Direct Debits are free and convenient. If you have either a bank or building society account with a Direct Debit facility, you can pay your rent by monthly Direct Debit. We currently offer payment dates of either 1st or 15th of the month. If you would like to find out more about paying by Direct Debit or make arrangements to pay your rent this way please telephone NomadE5 on 0191 2684800 and ask to speak to a member of the Income Team. Alternatively, complete the Direct Debit mandate Opens in a new window, ensuring that you quote your tenancy reference number (found on your rent statement), and send to NomadE5 for the attention of the Income Team.
Allpay: Your NomadE5 rent payment card can be used to pay your rent at a number of locations free of charge. You can pay at any Post Office, shop, supermarket or retail outlet displaying the PayPoint logo. Many of these retail outlets are open late at night and at weekends giving you more opportunity to pay your rent when you want. Or you can call Allpay on:
General enquiries: 0844 225 5729
Fax: 0844 557 8350
Telephone payments: 0844 557 8321
By bank standing order: If you have a bank or giro account you can pay your rent by standing order. Paying by standing order means that your rent is paid directly from your bank to us. If you wish to pay this way please contact the Customer Services team on 0191 268 4800 or local rate 0845 0178686, or email them on info@nomade5.co.uk.
CallPay: This is another quick and convenient method of payment. A member of the Customer Service Team or the Income Team at NomadE5 will be happy to take a payment over the telephone from you. You will need to have your tenancy reference number plus your debit/credit card details with you when you call. The holder of the debit/credit card being used must either be the person making the call or available to speak to when the call is being made.
By post: You can send a cheque or postal order through the post. Make it payable to NomadE5 and write your name, address and rent card number on the back. Please do not send cash through the post.
Direct payment of Housing Benefit: If you are in receipt of housing benefit from your local authority you can have this paid directly to us. We can arrange this for you or you can contact your Local Authority Housing Benefit Section. If Housing Benefit does not cover all of your rent you will need to make payments using one of the alternative methods.
Telephone Payments: If you prefer to make a payment by telephone using your rent payment card and either a debit/credit card please call Allpay on 0844 557 8321.
Internet payments: If you prefer you can also make payments online by following the "hyperlink" to Allpay on this website. You will need both your rent payment card and either a debit/credit card. Click here to make a payment Opens in a new window
