Reporting a repair
Report your repairs to us. We aim to resolve any issues as quickly as possible.
Understanding your rent statement
These notes have been produced to help you read and understand your rent statement. If after reading you are still unclear, please contact the Customer Service Team on 0191 268 4800.
The table below explains the different part of your statement:
| Heading | What is this? |
|---|---|
| Date | The week in the year (there are usually 52) to which a line on the statement relates |
| Description | Outlines what the entry on your statement is Total charge = your weekly rent debit Allpay = any payments made using Allpay card Dates e.g. 08/09/2008 - 5/10/2008 = The period of time a housing benefit payment or supporting people award relates to. |
| Debit | The total weekly rent that has been charged to your rent account |
| HB/SP | Any payments made by the Local Authority, such as Housing Benefit (HB) or Supporting People (SP) |
| Payments | Any monies you have paid |
| Adj'ments | Any adjustments that have been made - eg if Housing Benefit was repaid to the Local Authority or refunded to you |
| Balance | The balance at the end of each transaction DR= in arrears CR = in credit |
At the bottom of your statement is a figure showing how much (if anything) is owed on your rent account at the time of printing - this is known as the balance figure.
If your account is "in arrears" it will show a balance figure followed by DR.
If you are ahead with your payments and your account is in credit, the balance will be followed by CR.
If you make a payment on a Thursday or Friday at a bank or post office it may not appear on your rent account until the following week.
If you get help with your rent and your Housing Benefit is paid directly to NomadE5, you will generally find that the payment of Housing Benefit is paid up to FOUR WEEKS IN ARREARS.
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