Contact information

Phone: 0191 268 4800 (24hrs) or local rate 0845 017 8686 (24hrs).
Our Customer Services Team will take your repairs between Mon - Thurs 9.00am to 5.00pm and Friday 9.00am to 4.30pm.

Text: 07797 885039.
You will need to provide as much information as possible in your text. Start with your surname, house number and postcode or tenancy reference number and then state the problem. We will call/text you back if we need more information.

Fax: 0191 2922600

Online: Report a repair form

In writing or in person at:
NomadE5
Number Five
Gosforth Park Avenue
Gosforth Business Park
Newcastle upon Tyne
NE12 8EG