Reporting a repair
Report your repairs to us. We aim to resolve any issues as quickly as possible.
Emergency repairs
You can report an emergency repair by telephone at any time of the day or night. Our customer service numbers will direct you to the emergency repairs service.
Please only use the emergency service if your request really is an emergency.
The emergency repairs team will ask questions to check if your call is an emergency or not. All calls on this service are recorded. If a workman attends for what turns out to be a non-emergency, you may be asked to pay the cost of the workman's visit. Repairs carried out as an emergency cost a lot more than daytime repairs.
If you use the emergency service because you are locked out of your home, you will be charged a fee. The cost of the locksmith's visit will be passed to you and this is likely to be in excess of £100. You must look after keys and should let someone you trust have a spare key, in case you lose yours.