Resident involvement

Involving and empowering our tenants is key to how we develop and operate.

We have developed a variety of ways to encourage participation in our decision-making and ensure that residents are at the heart of our management and operating processes.

Our Commitment

We are committed to the genuine involvement of residents in:

• shaping the day-to-day delivery of services
• the ongoing review of policies and strategies
• our governance
• the development of new homes and services
• regeneration

We understand that our residents have a range of personal skills and abilities and live across a wide geographical area. We recognise that our residents' needs will differ greatly and we are always looking at new and alternative ways to encourage residents across all communities and age ranges to get involved.